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Benjamin Kennedy
Senior Sales & Customer Success leader specializing in territory growth and data-driven GTM
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About
Enterprise healthcare GTM/CS leader who owned large accounts end-to-end (sales through renewal), including scaling a hospital network rollout to 51 of 52 facilities in ~3 months. Built an automated customer-feedback and response system (“Schism”) using n8n + ChatGPT that cut CS workload by ~50% and informed product priorities, and has experience driving cross-functional EHR-related deployments and GTM analytics (Metabase/Snowflake/Firebase).
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Key Strengths
- Scaled an enterprise healthcare account to 51/52 facilities onboarded within ~3 months
- Drove high retention via bottom-up and top-down stakeholder engagement (corporate + facility levels)
- Biweekly CSAT/customer satisfaction auditing and proactive account health management
- Navigated conflicting stakeholder priorities (price vs quality vs usability) by building internal champions
- Led cross-functional initiative to resolve EHR credential provisioning issue, enabling additional customer acquisition
- Built automated customer feedback system (“Schism”) that cut ~50% of CS workload and fed top issues to Product
- Used GTM analytics (Metabase/Snowflake/Firebase) to identify market opportunities and improve outreach effectiveness
- Strategic market pivot: deprioritized unprofitable Dallas expansion and shifted to profitable Home Health/Management segment
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