Brian Kelley

“Enterprise SaaS implementation specialist (Sprinklr) who owns complex rollouts end-to-end—configuration, data migration, UAT, global enablement—and drove a 10/10 Customer Happiness Index plus renewal/expansion through strong adoption and analytics automation. Also has product experience from a TikTok PM internship leading an accessibility initiative (Camera AI for screen reader creators) coordinating engineering, design, legal, and QA with WCAG/ADA/EAA compliance considerations.”

“Growth-creative marketer with experience optimizing evergreen campaigns (including Laserfiche document management) by testing landing page/offer strategy—e.g., routing search traffic to a buyer’s guide ebook—and reporting sustained 4:1 ROAS. Emphasizes disciplined A/B testing (isolating single variables like CTAs) across Meta/TikTok/YouTube and applies funnel-stage CTA learnings to improve performance.”

“AI/LLM-focused builder with internship experience at Curated, where they owned a voice AI support deployment end-to-end and built a RAG-based internal knowledge assistant. They pair practical production instincts with measurable outcomes, including a 30% reduction in human-handled support tickets, a 20-point NPS improvement, and a 40% reduction in manual document search across five teams.”