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Caitlin Reese
Senior Product Manager specializing in AI-powered e-commerce and marketplace platforms
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About
Product leader with notable experience launching Uber's first support chatbot, scaling it through localization, richer self-serve UX, and platform investments while driving measurable gains in CSAT and automation. Also brings regulated-industry experience from Eaze, where they led a seed-to-sale compliance integration, plus people management experience mentoring PM interns into full-time roles.
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Key Strengths
- Led Uber's first support chatbot end-to-end
- Improved CSAT from 3.4 to 4.2
- Achieved ~85% automation rate
- Strong iterative product roadmap execution
- Balances short-term impact with platform investments
- Cross-functional leadership across engineering and design
- Human-centered AI safety and accessibility judgment
- Global product scaling through localization
- User research-driven product direction
- Regulatory/compliance product delivery in cannabis tech
- Structured stakeholder alignment via SPADE docs and socialization
- Mentored PM interns into full-time roles
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