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Durdona Shovkatova
Mid-level Desktop Support Engineer specializing in endpoint, identity, and ITSM automation
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Enterprise IT operations and identity governance professional (Atlassian) who partners closely with security teams to reduce risk through RBAC/Conditional Access automation, endpoint compliance, and vulnerability remediation workflows. Demonstrated ability to balance strict security controls with engineering productivity via phased rollouts, pilots, and KPI-driven stakeholder alignment, plus hands-on troubleshooting of complex Azure AD authentication failures and secure AWS integration design.
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Key Strengths
- Led enterprise-wide RBAC standardization and Azure AD Conditional Access/MFA rollout with phased deployment to balance security and productivity
- Drove measurable outcomes: 99% access/identity compliance accuracy, reduced onboarding time, improved audit posture
- Data-driven stakeholder communication tailored to security, engineering, and HR; used pilots and KPIs to align teams
- Strong troubleshooting using multi-signal diagnostics (Azure AD sign-in logs, failure codes, device compliance state, VPN logs) to identify root cause and restore auth stability
- Built secure automation integrations (containerized service + Jira API) with CI/CD, Kubernetes scheduling, secrets management, and observability; reduced repetitive tickets and improved MTTR
- Security-by-design mindset in AWS integrations (STS AssumeRole, ExternalId, private subnets, VPC endpoints, no long-lived keys, least privilege)
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