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Fnu Nisarga Hassan Sreedhar
Senior Technical Support Engineer specializing in enterprise networking and telecom accounts
Santa Clara, CASr Technical Support Engineer (Customer-Facing / Enterprise Accounts)5 years experienceSeniorTechnologyNetworkingTelecommunications
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About
Dedicated engineer supporting the T-Mobile enterprise account at Gigamon, leading annual large-scale device upgrade initiatives (2000+ devices in 1–2 months) with an emphasis on zero production traffic disruption and strong stakeholder communication. Known for consistently high CSAT (4.8+) and for driving operational improvements in Salesforce that cut support Time to Close by 50%.
Experience
Sr Technical Support Engineer (Customer-Facing / Enterprise Accounts)Gigamon Inc.
IT EngineerSAS Automotive
Network Engineer InternSree Vinayaka Enterprises
Education
Westcliff Universitymaster, Business Administration (IT Project Management) (2026)
San Jose State Universitymaster, Electrical Engineering (Computer Networking) (2020)
Visvesvaraya Technological Universitybachelor, Telecommunication Engineering (2017)
Key Strengths
- Owned high-touch enterprise account support for T-Mobile at Gigamon (end-to-end upgrades and stakeholder comms)
- Delivered large-scale annual upgrade projects (2000+ devices in 1–2 months) with focus on zero traffic disruption
- Consistently high customer satisfaction (CSAT 4.8+)
- Reduced support Time to Close by 50% via Salesforce-driven process improvement (automated closure emails)
- Effective translation of technical issues into simple summaries and business impact for non-technical stakeholders
- Cross-functional execution with Engineering via Jira (tracking, diagnostics/log collection, managing response SLAs)
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