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Fnu Nisarga Hassan Sreedhar
Senior Technical Support Engineer specializing in enterprise networking and telecom accounts
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Dedicated engineer supporting the T-Mobile enterprise account at Gigamon, leading annual large-scale device upgrade initiatives (2000+ devices in 1–2 months) with an emphasis on zero production traffic disruption and strong stakeholder communication. Known for consistently high CSAT (4.8+) and for driving operational improvements in Salesforce that cut support Time to Close by 50%.
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Key Strengths
- Owned high-touch enterprise account support for T-Mobile at Gigamon (end-to-end upgrades and stakeholder comms)
- Delivered large-scale annual upgrade projects (2000+ devices in 1–2 months) with focus on zero traffic disruption
- Consistently high customer satisfaction (CSAT 4.8+)
- Reduced support Time to Close by 50% via Salesforce-driven process improvement (automated closure emails)
- Effective translation of technical issues into simple summaries and business impact for non-technical stakeholders
- Cross-functional execution with Engineering via Jira (tracking, diagnostics/log collection, managing response SLAs)
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