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Hanna MacNamee
Mid-level Client Implementation & Customer Success specialist in FinTech and private markets
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About
Client-facing operator with strong pilot conversion and user engagement experience who translates product adoption work into founder-style sourcing and relationship building. They use behavioral data to drive highly personalized outreach, have managed 50-100 outbound touches per week, and have turned disengaged or at-risk users into super-users and referral sources, including in law firm/operator contexts.
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Key Strengths
- data-driven outreach using behavioral signals
- high-volume personalized engagement at 50-100 users per week
- pilot-to-paid conversion experience
- turning at-risk users into highly engaged advocates
- trust-building with skeptical founder-operators
- structured discovery around workflow, pain, and urgency
- ability to quantify business problems and tie them to product value
- disciplined pipeline management with clear next actions
- intentional follow-ups that advance conversations
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