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Nikhil Sajeev
Senior Client Success & Implementation Partner specializing in healthcare SaaS
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Enterprise healthcare SaaS implementation and customer success leader focused on OR/clinic scheduling optimization, owning end-to-end deployments from discovery through training, adoption, and renewal across multi-hospital systems. Strong analytics/ROI storytelling (Tableau/Looker, QBRs) linking AI-driven outreach and block release workflows to increased case volume and improved block utilization, and experienced partnering with Product/Sales to resolve integrations and drive roadmap/upsell outcomes.
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Key Strengths
- Led 10–12 week enterprise implementations for large healthcare systems (e.g., 10 hospitals under one system)
- Deep domain expertise in OR/clinic scheduling workflows and operational stakeholder alignment
- Data-driven executive value narratives tying product usage to measurable outcomes (case volume, conversion, block utilization, OR efficiency)
- Strong change management under conflicting stakeholder priorities; rapid go-live stabilization via contingency planning and retraining
- Cross-functional issue resolution using Jira and coordinated triage with Product, hospital IT, and end users; maintained daily customer comms until workaround delivered
- Proven land-and-expand support through QBRs and stakeholder influence (leveraged CIO relationship to support analytics upsell/expansion)
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