Staff Field Application Engineer specializing in AI infrastructure and system bring-up
Fremont, CAField Application Engineer18 years experienceStaffNetworkingTelecommunicationsWireless
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About
Field Application Engineer with a unique background as a former primary school teacher (6 years), leveraging strong communication to translate complex networking/AI concepts for customers. Has supported network analytics/ML platforms with LLM-powered recommendations, using sandbox reproduction and Kibana log analysis to troubleshoot issues. Experienced partnering with sales/CPM and third-party vendors to resolve data center deployment blockers (AI servers and cooling systems).
Experience
Field Application EngineerAivres
Staff Escalation EngineerRUCKUS Networks
Escalation EngineerRUCKUS Networks
Senior Field Application EngineerZyxel Communications
Field Application EngineerCTS Connection Technology Systems
Field Application EngineerD-Link
Teacher / System and Network AdministratorTaipei Municipal Elementary School
Education
Illinois Institute of Technologymaster, Information Technology (2025)
National Taipei University of Educationmaster, Legal Studies, Educational and cultural (2012)
National Taipei University of Educationbachelor, Arts and art education (2005)
Key Strengths
Strong customer discovery to identify root problem vs. requested solution
Network/WiFi troubleshooting leading to drastic reduction in customer complaints
Structured incident response: reproduce in sandbox first, then use logs to isolate issues
Ability to translate complex technical concepts for non-technical audiences (teaching background)
Effective cross-functional bridge between sales, R&D, and third-party vendors to unblock projects
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