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Hao-Yu Yeh
Staff Field Application Engineer specializing in AI infrastructure and system bring-up
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About
Field Application Engineer with a unique background as a former primary school teacher (6 years), leveraging strong communication to translate complex networking/AI concepts for customers. Has supported network analytics/ML platforms with LLM-powered recommendations, using sandbox reproduction and Kibana log analysis to troubleshoot issues. Experienced partnering with sales/CPM and third-party vendors to resolve data center deployment blockers (AI servers and cooling systems).
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Key Strengths
- Strong customer discovery to identify root problem vs. requested solution
- Network/WiFi troubleshooting leading to drastic reduction in customer complaints
- Structured incident response: reproduce in sandbox first, then use logs to isolate issues
- Ability to translate complex technical concepts for non-technical audiences (teaching background)
- Effective cross-functional bridge between sales, R&D, and third-party vendors to unblock projects
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