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Jagruthi Ashwath
Mid-level Technical Support Engineer specializing in backend troubleshooting and SQL/API diagnostics
Technical Support Engineer4 years experienceMid-LevelSaaSHealthcare ITNonprofit
ScreenedIdentity Verified
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About
TSE with hands-on experience troubleshooting customer-reported data issues across APIs and SQL, coordinating with engineering on hotfixes, and translating risk to non-technical stakeholders. Has supported application security workflows using Veracode by generating reports, driving remediation via Jira, and tracking exposure metrics; also assisted customers with SSO setup (client ID/secret).
Experience
Technical Support EngineerLimble CMMS
Technical Support EngineerTwin Health
Website Development InternChickTech
Technical Support EngineerAccenture
Education
George Mason Universitymaster, Computer Science (2023)
Reva Institute of Technologybachelor, Computer Science (2018)
Key Strengths
- Investigates data issues end-to-end across dashboards, APIs, and SQL to identify root cause
- Communicates security/data risk to customers without technical jargon and frames as prevention
- Coordinates with engineering to remediate issues (including hotfix alignment)
- Operationalizes vulnerability management by turning Veracode findings into Jira tickets and tracking metrics
- Supports customer integrations (SSO) by providing clear documentation and guidance
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