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Jagruthi Ashwath
Mid-level Technical Support Engineer specializing in backend troubleshooting and SQL/API diagnostics
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About
TSE with hands-on experience troubleshooting customer-reported data issues across APIs and SQL, coordinating with engineering on hotfixes, and translating risk to non-technical stakeholders. Has supported application security workflows using Veracode by generating reports, driving remediation via Jira, and tracking exposure metrics; also assisted customers with SSO setup (client ID/secret).
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Key Strengths
- Investigates data issues end-to-end across dashboards, APIs, and SQL to identify root cause
- Communicates security/data risk to customers without technical jargon and frames as prevention
- Coordinates with engineering to remediate issues (including hotfix alignment)
- Operationalizes vulnerability management by turning Veracode findings into Jira tickets and tracking metrics
- Supports customer integrations (SSO) by providing clear documentation and guidance
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