John Ward

“Enterprise cloud/SaaS customer success leader who owned a strategic $102M Azure commitment end-to-end, rescuing a Kubernetes migration by formalizing Sev A/B triage/escalation ownership and executive governance. Drove measurable outcomes including restored executive confidence and consumption growth from $1M to $2M/month (~30% adoption growth) by tying stabilization milestones to migration velocity, forecasting, and expansion strategy.”

“Operations-focused advisor with experience helping small and growing businesses implement structured management frameworks (Balanced Scorecard, Value Chain Analysis) and select supporting systems like CRMs. Notably modernized an architectural firm's outdated hardware/software environment through license consolidation, phased replacement planning, and server re-organization—improving morale and speeding drawing production while reducing man-hours and payroll load.”