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Karen Yan
Staff Product Manager specializing in platform and AI-driven consumer products
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About
Product leader with experience at Apple and Earnin, focused on redesigning core user journeys with strong UX judgment, experimentation, and applied ML. Notable wins include leading Apple Support's search-first triage experience that increased search usage from 3% to 40% and improved solution reach from 54% to 62%, plus a web onboarding redesign that lifted activation by 12%. Thoughtful about human-centered AI, especially using automation to guide users and support people rather than replace human relationships.
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Key Strengths
- Led Apple Support app search-led redesign end-to-end
- Strong user research to product direction translation
- Human-centered AI/ML product judgment
- Balances model confidence with UX through disambiguation flows
- Data-driven product leadership with clear success metrics
- Improved support solution reach from 54% to 62%
- Grew search usage from 3% to 40% of sessions
- Improved onboarding activation by 12%
- Cross-functional alignment across multiple engineering teams and executives
- Design simplification under technical constraints
- Manager of core experience unit spanning 3 engineering teams
- Builds team operating rhythms and experimentation rigor
- Coaches individual contributors toward greater ownership and communication
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