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Rebecca Johnson
Senior Product Manager specializing in AI workflows and healthcare SaaS
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About
Homegrown product/program leader with 8 years of experience who has repeatedly found high-cost operational pain points and turned them into scalable product wins. Most notably, they built an address-validation and fraud-prevention system in non-emergency medical transportation that produced multi-million-dollar savings, and previously led an AI-assisted OCR workflow that raised accuracy to 98.6% and drove major efficiency gains.
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Key Strengths
- Led end-to-end address validation product in non-emergency medical transportation
- Delivered measurable cost savings: $4M in 2025 and tracking $13M in 2026
- Strong zero-to-one product discovery in unfamiliar industries
- Combines operational research with product strategy across call center, provider, customer success, and accounting teams
- Designed fraud-prevention workflow with configurable confidence scoring and supervisor override
- Identified and solved API cost issue with caching strategy, projected to save nearly $6M
- Shipped AI-assisted OCR workflow that improved accuracy from 72% to 98.6%
- Generated major business impact from AI automation, cited at nearly $10M annual savings
- Improved support UX with consolidated activity log, reducing long calls and callbacks
- Drove process automation that increased efficiency by 55% in repetitive order workflows
- Experienced people leader and mentor with 8 years across product/program management and 24 people impacted
- Human-centered accessibility mindset including screen readers and low-vision support
Reference Highlights
- no-nonsense approach
- courageous in challenging the status quo
- obsessively detailed
- high accuracy in documentation
- high specificity in documentation
- generous in acknowledging others' ideas
- encourages creativity in problem-solving
- builds confidence in shipping products that work
- precision
- adaptability
- delivers business value quickly and effectively
- handles setbacks and blockers expertly
- honest communication
- assured communication
- strong AI judgment
- comprehensive involvement in AI features
- aligned around user experience
- focus on making work easier and less frustrating
- bakes happiness into design
- receptive to feedback
- fosters collaboration
- strengthens cross-functional camaraderie
- mission-driven and human-centered mindset
- thoughtful about empowering people with technology
- avoids overreliance on automation
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