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Ryan Navratil
Executive Product Leader specializing in AI, Healthcare IT, and E-commerce
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About
Product leader with a rare mix of healthcare, AI, and eCommerce experience who led Health iPASS's emergency COVID-era rebuild from in-clinic kiosks to a mobile patient platform in just three months, ultimately driving 40,000 daily patient touchpoints and over $100M in payments. Also built an AI-powered clinical call-center training product at Grapefruit Health and brings a deeply human-centered perspective shaped by education-focused volunteer work with BuildOn and Hack the Hood.
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Key Strengths
- Led emergency COVID re-platforming of Health iPASS from kiosk to mobile in 3 months
- Owned end-to-end product roadmap as sole product leader on a mission-critical rebuild
- Cross-functional execution with design and a 35-engineer offshore team
- Deep healthcare product expertise across revenue cycle and clinic workflows
- Strong product intuition grounded in behavioral data and user research
- AI product builder for human-in-the-loop training workflows
- Designed AI patient simulation and transcript-based grading system
- Shipped products integrated with 14 EHR/PM systems
- Drove recovery to pre-COVID check-in volume and doubled it within 6 months
- Built mobile channel reaching 40,000 patient touchpoints per day
- Enabled over $100M in patient payments through shipped platform
- Reframed Jampack conversion problem from funnel friction to low-information UX
- Delivered 2x all-funnel conversion through dynamic landing page redesign
- Translated technical risk into a client-ready alternative workflow at Jampack
- Created substitution flow that retained 93% of users at purchase friction point
- Built and led a 9-person cross-functional team across product, UX, Client Success, and Data Science
- Strong talent development and internal mobility leadership
- Mentored hardware ops contributor into integrations engineer
- Improved service desk response time by 75% and doubled NPS through team development
- Human-centered AI philosophy focused on augmenting rather than replacing people
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