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Soumitro Chatterjee
Director-level Product Leader specializing in FinTech, SaaS, and digital growth
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About
Senior product leader with experience across Times Internet, Mudah.my, Wells Fargo, and delivery/logistics products, spanning SaaS, marketplace, fintech, and AI-enabled platforms. Stands out for building products end-to-end with strong commercial outcomes, including a multi-channel engagement platform that became a new SaaS revenue stream and AI features that improved marketplace liquidity while keeping humans in control.
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Key Strengths
- Led end-to-end build of SendPal multi-channel customer engagement platform
- Phased roadmap execution across strategy, engineering, design, GTM, and business outcomes
- Strong cross-functional alignment across business, engineering, design, compliance, and operations
- AI product leadership in NLP, computer vision, and predictive ML for seller listing optimization
- Human-centered AI judgment that preserves user control while improving outcomes
- UX simplification that materially improved conversion and adoption
- Built scalable products handling millions of messages monthly
- Delivered measurable business impact: 30-40% communication cost reduction
- Drove 2x engagement through targeted campaigns
- Improved campaign execution speed by 60%+
- Increased listing quality by 25%+ and inquiries by 15-20%
- Mentored PMs and led distributed cross-functional teams with stronger ownership and execution
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