Stephen Boney

About

Operations and quality leader who co-founded and scaled a patented-product business in the retail paint industry to $400k+ revenue with ~50% gross margin, while maintaining perfect delivery and quality-return records through a disciplined supplier audit system. Former global quality leader at Novelis who used collaborative self-assessment frameworks to drive ~65% reduction in customer claims and mentor non-operations teams (including sales) in practical quality tools and loss reduction.

Experience

Education

Key Strengths

• Built and scaled a small business from $0 to $400k+ annual sales with ~50% gross margin (2010–2020)
• Designed and ran a supplier quality audit system; 10+ years with zero missed customer deliveries and zero quality returns
• Proactively identified critical material change risk (adhesive supplier switch) and executed recall/substitution without claims or delays
• Structured, finance-first approach to diagnosing operational inefficiency (cash flow/profit constraints) and prioritizing loss reduction
• Hypothesis-driven improvement with clear metrics/accountability and fast pivoting when results don’t validate
• Led collaborative self-assessment methodology at Novelis; reduced customer claims ~65% over three years
• Effective cross-functional mentoring (manufacturing and commercial/sales teams) using non-confrontational quality frameworks
• Strong governance mindset for advisory roles—maintains strategic focus and clear boundaries to preserve operator accountability

Reference Highlights

• key driver of change
• creates consistency and efficiency across the organization
• improves accuracy and transparency of processes
• strong operational expertise
• strategic vision
• go-to advisor for management team
• provides guidance and clarity in complex situations
• invests time in developing others
• fosters confidence and capability in others
• instrumental in successful high-stakes contract/investment approval outcome
• strong at aligning stakeholders
• championed product profitability
• brought focus and visibility to the right metrics
• able to influence change and drive results
• resilient under crisis conditions
• focused approach
• able to build team commitment
• excellent mentor
• inspirational guidance
• asks thought-provoking questions
• instrumental in others' career development
• commands deep respect from senior leaders
• advises and steers the business with vision and clarity
• agile and adaptable to changing business conditions
• Identifies gaps and develops concrete approaches to address them
• Introduced systemic performance measurement
• Drives proper root cause analysis
• Reduced claim PPM significantly
• Built robust process to improve Specialities sales portfolio
• Strategic and out-of-the-box thinker
• Strong understanding of stakeholders and customer needs
• Pragmatic
• Actively listens and genuinely cares
• Challenges others to grow (pushes outside comfort zone)
• Builds others' confidence and supports professional development