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Akshaya Ramprasad
Senior Customer Success Manager specializing in SaaS marketing platforms and analytics
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Enterprise Customer Success professional (Iron Mountain Services) who owns accounts end-to-end from onboarding through renewal, with a strong focus on driving adoption via success plans, stakeholder alignment, and integration unblocking across Product/Engineering/Sales. Also has adjacent martech/analytics exposure (Google Analytics, Search Console, SEO audit tools) and experience translating customer feedback and usage data into roadmap-impacting product requirements.
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Key Strengths
- Owned enterprise accounts end-to-end from onboarding through adoption and renewal
- Built and executed success plans tied to adoption milestones and performance benchmarks
- Used product usage signals (feature usage, login frequency, engagement trends) and account health scoring to manage renewal risk
- Managed complex stakeholder maps and resolved conflicting priorities by sequencing quick wins and phasing complex integrations
- Led cross-functional alignment across Product/Engineering/Sales to unblock integrations impacting adoption
- Quantified product issues using usage data, support signals, and revenue-at-risk to influence roadmap prioritization
- Applied web analytics/SEO tooling to advise customers on traffic and keyword performance to improve content strategy
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