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Arice Pittman
Senior Customer Success & Account Management professional specializing in retention and consultative sales
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About
Pest control operations professional with hands-on experience owning commercial and residential accounts end-to-end, including inspections, treatment planning, and ongoing prevention programs. Demonstrated land-and-expand impact by uncovering additional needs (e.g., rodent exclusion) and partnering with Sales, plus cross-functional coordination with facilities engineering/safety to resolve building-level intrusion issues and improve air quality.
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Key Strengths
- End-to-end customer service delivery from assessment through follow-up plan
- High customer satisfaction evidenced by 5-star review and ongoing referrals
- Identifies expansion opportunities during service delivery (e.g., rodent exclusion add-on)
- Cross-functional problem solving with facilities engineering and safety to resolve persistent issues
- Process improvement from customer feedback (standardized new ant treatment protocol using non-repellent products)
- Operational enablement via cross-training to prevent future service gaps
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