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Eugene Schneider
Senior Customer Success Manager specializing in enterprise AI adoption and renewals
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About
Enterprise account leader at Amazon owning the Samsung relationship end-to-end across PCs, tablets, and wearables, blending sales conversion, operational execution (inventory/demand planning), and marketing investment strategy. Delivered a 15% lift in platform adoption and improved CSAT from 3/5 to 4/5 in H1 2025, while navigating complex stakeholder conflicts (finance, demand planning, customer) and driving cross-functional fixes to catalog/listing issues ahead of major launches.
Experience
Education
Key Strengths
- Owned Samsung enterprise relationship end-to-end across multiple product lines (PC, tablets, wearables) at Amazon
- Built and ran structured operating rhythm (weekly reviews, monthly planning, QBRs) with shared KPIs and owners
- Drove measurable outcomes: 15% lift in platform adoption and CSAT improvement from 3/5 to 4/5 in H1 2025
- Strong cross-functional execution to improve inventory health and conversion during priority device launches
- Effective conflict resolution across customer, demand planning, and finance to de-risk promotions while maintaining profitability
- Led cross-functional technical war-room to resolve listing/catalog update failures ahead of launch, avoiding sales disruption
- Translated recurring customer pain points into scalable product roadmap improvements using support ticket data
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