.png){kind=logo}
Eugene Schneider
Senior Customer Success Manager specializing in enterprise AI adoption and renewals
Connect with Eugene
Eugene already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
Recommended
Already have an account?
About
Enterprise account leader at Amazon owning the Samsung relationship end-to-end across PCs, tablets, and wearables, blending sales conversion, operational execution (inventory/demand planning), and marketing investment strategy. Delivered a 15% lift in platform adoption and improved CSAT from 3/5 to 4/5 in H1 2025, while navigating complex stakeholder conflicts (finance, demand planning, customer) and driving cross-functional fixes to catalog/listing issues ahead of major launches.
Find your next great hire
Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.
Key Strengths
- Owned Samsung enterprise relationship end-to-end across multiple product lines (PC, tablets, wearables) at Amazon
- Built and ran structured operating rhythm (weekly reviews, monthly planning, QBRs) with shared KPIs and owners
- Drove measurable outcomes: 15% lift in platform adoption and CSAT improvement from 3/5 to 4/5 in H1 2025
- Strong cross-functional execution to improve inventory health and conversion during priority device launches
- Effective conflict resolution across customer, demand planning, and finance to de-risk promotions while maintaining profitability
- Led cross-functional technical war-room to resolve listing/catalog update failures ahead of launch, avoiding sales disruption
- Translated recurring customer pain points into scalable product roadmap improvements using support ticket data
Like what you see? We'll introduce you to Eugene directly.
Experience
Education
Skills
Languages
Certifications
Browse Similar
Similar Candidates
Senior Customer Success & Technical Account Leader specializing in AI/ML infrastructure
Senior Client Solutions & Customer Success Leader specializing in Enterprise AdTech and B2B SaaS
Senior Customer Success Manager specializing in enterprise SaaS and talent acquisition platforms
Senior Customer Success & Program Management leader specializing in enterprise SaaS and working capital
Andrew Tsai
Principal Customer Success Manager specializing in Enterprise SaaS expansion
“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”
Mid-level Customer Success Manager specializing in enterprise SaaS and public sector accounts
Interested in Eugene?
We'll personally introduce you - no strings attached.
Build your dream team with Reval
Our AI agents source, screen, and vet candidates for your open roles. Get qualified, high-intent candidates on your desk within 48 hours.
Discover more candidates like Eugene
Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.
Search Talent