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Harsh Raj
Senior Product Manager specializing in AI-powered customer platforms
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About
Product manager with 7-8 years of experience spanning e-commerce and internal customer support platforms, including 2.5 years owning a Walmart product used to service customer contacts. Particularly strong at combining data, user research, and AI/LLM capabilities to design support workflows and 0-to-1 agent-assist experiences in ambiguous environments.
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Key Strengths
- 7-8 years of product management experience
- Product ownership in e-commerce and customer support tooling
- Led a 0-to-1 AI-assisted internal product for Walmart customer care
- Strong cross-functional leadership across business, strategy, analytics, engineering, program, design, and operations
- Data-driven product strategy and prioritization
- Experience shaping products from hypothesis through roadmap and phased delivery
- Deep focus on using data to design user experience
- Applied AI and LLMs to transform support workflows
- Handled technical tradeoffs between LLM accuracy and latency using experimentation
- Customer research translated into product decisions
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Experience
Education
Awards
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Publications
1 publication
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