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Isaiah Archuleta

Senior Customer Success Manager specializing in Enterprise SaaS and cybersecurity

Duo SecurityHeald CollegeSan Francisco, CA18 Years ExperienceSenior LevelWorks On-Site

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Experience

SENIOR CUSTOMER SUCCESS MANAGERCisco Duo Security · Jan 2022 – Present
SENIOR CUSTOMER SUCCESS MANAGERInstrumental, Inc. · Jan 2021 – Jan 2022
COMPETITIVE INTELLIGENCE SPECIALIST - MimecastProofpoint · Jan 2017 – Jan 2021
SENIOR ADD-ON ACCOUNT/CUSTOMER SUCCESS MANAGER (CSM) - NorthwestProofpoint · Jan 2021 – Jan 2021
INSIDE SALES MANAGER - North AmericaAnodot · Jan 2016 – Jan 2017
SENIOR ACCOUNT EXECUTIVE HYBRID SALES - NortheastSumo Logic · Jan 2015 – Jan 2016
ENTERPRISE SALES MANAGER - USA/INSIDE SALES ENGINEER (SE)VSS Monitoring · Jan 2012 – Jan 2014
SENIOR ACCOUNT EXECUTIVE HYBRID SALES - Western Region/CanadaCheck Point Software Technologies, Inc. · Jan 2007 – Jan 2012

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Education

Heald Collegebootcamp, Dental Assisting (2005)

Awards

  • Outstanding Customer Success (CS) award (Cisco Duo Security, 2023)
  • "Diva of the Week" award (Cisco Duo Security, 2X in 2022)
  • Telesales Representative of the Year Award (Check Point Software Technologies, Inc.)

Skills

Account ManagementBudgetingData AnalysisData GovernanceForecastingGo-to-Market StrategyProgram ManagementProject ManagementPrompt EngineeringStrategic PlanningTeam LeadershipAdd-on SalesAlways Be Selling (ABS)Annual Contract Value (ACV) ManagementChurn Risk Identification

Languages

English

Certifications

Cisco AI/ML FundamentalsCisco Data Literacy Green BeltCisco Data Science @Cisco Generative AI Green BeltLinkedIn Learning: Generative AI: Working with Large Language ModelsLinkedIn Learning: Introduction to Prompt Engineering for Generative AILinkedIn Learning: Privacy, Governance, and Compliance: Data Classification and InventoryLinkedIn Learning: Get Ready for Generative AILinkedIn Learning: Beating Procrastination | Sales Customer SuccessLinkedIn Learning: Onboarding and Adoption Best Practices in Customer Success ManagementLinkedIn Learning: Avoiding Common Pitfalls in Customer Success ManagementLinkedIn Learning: Customer Success Management FundamentalsO'Reilly: Hilary Mason ADV MLCertified Information Systems Security Professional (CISSP)Toastmasters International: Public Speaking, Leadership Development, and Skill BuildingCheck Point Alumni School: Inside Sales Management TrainingAmerican Management Association (AMA): Professional Business Writing Solutions

Memberships

  • Toastmasters International

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Connect with Isaiah

Isaiah already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
10%on successful hire
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Isaiah ArchuletaSenior Customer Success Manager specializing in Enterprise SaaS and cybersecurity