Vetted Customer Success Managers

“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”

Hanna MacNamee

Screened

Mid-level Client Implementation & Customer Success specialist in FinTech and private markets

New York, NY3y exp

“Client-facing operator with strong pilot conversion and user engagement experience who translates product adoption work into founder-style sourcing and relationship building. They use behavioral data to drive highly personalized outreach, have managed 50-100 outbound touches per week, and have turned disengaged or at-risk users into super-users and referral sources, including in law firm/operator contexts.”

Mayuresh Kanade

Screened

Director-level GTM and Customer Success leader specializing in Enterprise AI and SaaS

Redlands, CA18y exp

“Global sales and customer success leader with 20 years across the US, UK, and India who is now developing a buyer-first B2B platform focused on data sovereignty and shifting control from seller CRMs to enterprise buyers. Has worked with VC-backed startups and portfolio companies, including GTM efforts around AI/ML and cloud ecosystems such as Snowflake, Dataiku, Databricks, and Azure.”

Michelle Lu

Screened

Senior Customer Success Manager specializing in B2B SaaS retention and expansion

Pleasanton, CA8y exp

“Enterprise CSM with martech/market-intelligence background (Pulse and Gartner context) who owns accounts end-to-end from onboarding through renewal and expansion. Known for executive-level value narratives (e.g., CPO using benchmarks in a board deck), multi-threading across Product and Legal, and using usage/segmentation analytics plus activation tactics (A/B testing, targeted messaging) to drive adoption and renewals.”

“Enterprise Customer Success/Renewals leader who owned onboarding through renewal for large accounts (including a $500K ARR deal) and is described as the global leader for renewals in their org. Strong in executive stakeholder alignment, QBR-driven success planning, and structuring complex multi-year renewals/expansions (e.g., fintech ramped license growth with co-terming and pricing strategy) while influencing product roadmap via quantified ARR impact.”

“Retail buyer/category manager with experience rebuilding underperforming programs end-to-end through data-driven assortment strategy, supplier selection, and product/value engineering. Led a pet beds turnaround (70% sell-through in week one; category mix from ~20% to ~35% and primary IMU driver) and previously drove a licensed sports vendor at Amazon from a $550K projection to $1.7M by re-framing assortment planning around turn and product-type insights.”

“Enterprise CSM with experience at IBM and Cloudera, focused on AI and cloud modernization engagements. Drives adoption, renewals, and expansion by building success plans with measurable ROI/usage outcomes, mediating complex stakeholder priorities, and unblocking deployments through tight Product/Engineering/Sales coordination. Also brings strong GTM analytics capability (Salesforce/HubSpot/GA/Tableau/SQL) to improve funnel performance and pipeline conversion.”