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Johanna Griffin
Senior Technical Support Engineer specializing in DevOps and CI/CD
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About
DevOps Customer Engineer (CircleCI) with hands-on experience supporting enterprise customers through a major security incident (token revocation/secret rotation) and advising on secure CI/CD practices. Experienced in integrating security tooling into pipelines (e.g., Snyk via CircleCI Orbs), troubleshooting complex CircleCI Server/Kubernetes-like deployments using logs/metrics/traces, and running structured multi-customer onboardings tracked in Jira/Salesforce.
Experience
Education
Key Strengths
- Enterprise incident communication during CircleCI security breach (token revocation/secret rotation guidance)
- Bridges security remediation teams and enterprise customers with structured incident processes (Slack workflows, status page, C-suite coordination)
- Deep CI/CD and DevOps advisory experience for secure pipeline design and dependency management across cloud and server environments
- Strong troubleshooting of complex on-prem/server deployments using support bundles and log/metrics/trace signals
- Creates scalable onboarding programs (customized decks, agendas, regular check-ins) and tracks risk/issues via Jira and Salesforce
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