.png){kind=logo}
Katelyn Luxford
Director-level Sales & Contact Center Leader specializing in revenue growth and multi-site operations
Connect with Katelyn
Katelyn already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
Recommended
Already have an account?
About
Operations leader at Bathworks of Michigan who scaled call-center and sales scheduling by commissioning a custom-built tool (drive-time + rep performance routing) as the org grew from ~10 to 30 sales reps, cutting appointment assignment to under 10 seconds. Uses a mix of frontline feedback frameworks and KPI analysis to drive efficiency (e.g., after-hours AI texting + shift changes) and has advised the founder on territory expansion, adding warehouses and leadership layers.
Experience
Education
Key Strengths
- Built custom scheduling tool for scaling sales org (10 to 30 reps) with drive-time + performance-based routing; reduced booking time to <10 seconds
- Strong cross-functional rollout and adoption approach (soft launch, real-time feedback loop, day-1 on-call support)
- Data-driven operational improvements using KPIs (identified low evening contact rates; shifted hours and automated after-hours texting)
- Process improvement via frontline feedback mechanisms (monthly 1:1s; 'start/stop/continue'; identifies 'workaround' signals)
- Operational leadership in multi-region expansion planning (sequenced Lansing then Saginaw; added warehouses and leadership layer)
- Accountability systems tied to outcomes (clear timelines, delegation, and enforcement mechanisms)
Discover more candidates like Katelyn
Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.
Search Talent