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nick perez

Senior Customer Success Manager specializing in Enterprise SaaS retention and expansion

San Francisco, CACustomer Success Manager16 years experienceSeniorSaaSCustomer SuccessTechnology
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Experience

Customer Success ManagerBolero Tech
Software EngineerOpen Water
Customer Success ManagerHappy-Inspector
Operations SpecialistLouis Vuitton
Regional Marketing ManagerMicrosoft
Sales AssociateBanana Republic

Education

Dev Bootcampbootcamp, Ruby, Ruby on Rails, JavaScript, HTML, CSS (2016)
University of San Franciscobachelor, International Business (B.B.S.), Minor in Chinese Studies and Computer Science (2010)

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

EnglishSpanishMandarin

Skills

Customer Lifecycle ManagementCustomer OnboardingSaaS AdoptionCustomer RetentionRenewal ManagementExpansion StrategyUpsellingEnterprise Account ManagementMid-Market Account ManagementNet Revenue Retention (NRR)Churn MitigationRisk ForecastingCustomer Health MonitoringQuarterly Business Reviews (QBRs)Executive Stakeholder Management