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Nikita Ganage
Mid-level Customer Success & Strategic Account Manager specializing in FinTech and SaaS
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About
Enterprise Customer Success/implementation leader in fintech (Optimus) specializing in payment reconciliation platforms, complex integrations (API/SFTP), and data normalization across processors/banks/ERPs. Demonstrated measurable impact (60–70% reduction in manual reconciliation) and strong cross-functional/product influence, including roadmap improvements for exception management and successful land-and-expand into fee management.
Experience
Education
Key Strengths
- Owned Fortune 500 enterprise account end-to-end (onboarding through renewal) for payment reconciliation platform
- Drove 60–70% reduction in manual reconciliation effort through integrations, data mapping, and validation controls
- Strong at managing complex stakeholder groups (technical admins, champions, exec sponsors) and resolving conflicting priorities via phased rollout
- Effective cross-functional incident resolution (ERP vs platform discrepancies) by diagnosing file format/timestamp issues and aligning Product/Engineering/Sales
- Translates customer feedback into actionable product requirements (problem statements, user stories) and influences roadmap (exception management improvements)
- Identifies and executes expansion opportunities tied to measurable value (added processors + Fee Management module)
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