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Rashmika Kolleri
Junior Product & Data Analyst specializing in accessibility, SaaS implementations, and healthcare analytics
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About
Enterprise SaaS implementation specialist (Sprinklr) who owns complex rollouts end-to-end—configuration, data migration, UAT, global enablement—and drove a 10/10 Customer Happiness Index plus renewal/expansion through strong adoption and analytics automation. Also has product experience from a TikTok PM internship leading an accessibility initiative (Camera AI for screen reader creators) coordinating engineering, design, legal, and QA with WCAG/ADA/EAA compliance considerations.
Experience
Education
Key Strengths
- Owned enterprise implementations end-to-end from kickoff through go-live and transition to CS
- Drove top-tier CSAT/Customer Happiness Index (10/10) on an enterprise account
- Enabled renewal plus expansion after successful rollout of Marketing and Social modules
- Built consolidated executive dashboards and automated reporting to eliminate manual, error-prone reporting
- Strong global adoption enablement via structured training across multiple time zones with no post-launch drop-off
- Effective enterprise stakeholder alignment and conflict resolution (customization vs standardization) while delivering on-time go-live
- Cross-functional product leadership across engineering/design/legal/QA on accessibility initiative with documented PRDs and user stories
- Systematically synthesized customer feedback (50+ stakeholder interviews) into 10+ product gaps adopted into roadmap
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