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Srihari Varadarajan

Senior Customer Success and Engineering Support specialist in enterprise software and monitoring

CollibraCalifornia State University, Long BeachBerthoud, CO24 Years ExperienceSenior LevelWorks On-Site

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About

Senior engineer with experience at Micro Focus/HPE (now OpenText) supporting enterprise customers on monitoring platform deployments, upgrades, and ongoing product use. Brings hands-on expertise in operations agents, agentless integrations, security-related upgrade troubleshooting, and cross-functional escalation with engineering to keep customer environments stable and successful.

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Key Strengths

  • owned customer support engagements from installation through upgrade support
  • enterprise monitoring and operations agent expertise
  • resolved security-related upgrade roadblocks with engineering collaboration
  • strong troubleshooting across infrastructure, application, and networking layers
  • customer success orientation tied to renewals and survey scores
  • Coordinated TLS protocol upgrade efforts across customers, sales, and development to meet compliance deadlines
  • Translates vulnerability findings into clear customer-facing remediation steps and interim mitigations
  • Strong integration troubleshooting using logs and systematic escalation via case management and severity prioritization
  • Proactive risk identification and expectation management during customer onboarding and success metric tracking
  • Persistence in diagnosing subtle root causes (e.g., leading whitespace/character conversion in copied passwords causing auth failures)

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Experience

L3 EngineeringCollibra · Jan 2022 – Jan 2023
Specialist SupportMicro Focus · Jan 2015 – Jan 2022
Research & DevelopmentCSULB Research Foundation · Jan 2014 – Jan 2014
Software DevelopmentRobotics and Interactive Systems Engineering Lab · Jan 2013 – Jan 2014
Program/Data AnalysisSouthern California Edison · Jan 2010 – Jan 2011
Statistical AnalysisCentral Juvenile Hall · Jan 2003 – Jan 2008
Executive/ManagementAppleOne · Jan 2000 – Jan 2003
Research AssistantshipCalifornia State University, Northridge · Jan 1998 – Jan 1999part-time
Teaching AssistantshipCalifornia State University, Northridge · Jan 1998 – Jan 1999part-time
Configuration Mgmt.Citigroup · Jan 1996 – Jan 1997
Integration/TestingElectronic Data Systems · Jan 1995 – Jan 1996
Specialist SupportHPE · Jan 2015 – Jan 2022
Software DevelopmentNASA · Jan 2013 – Jan 2014

Education

California State University, Long Beachmaster, Computer Science, Computer Engineering emphasis (2014)
California State University, Northridgemaster, Electrical Engineering, Computer Engineering emphasis (1999)

Awards

  • Summer Student Research Assistantship Award 2014 - CSULB Research Foundation
  • Summer Student Research Assistantship Award 2014 – CSULB Research Foundation

Skills

API IntegrationData GovernanceRoot Cause AnalysisObservabilityContainerizationOnboardingAccount ManagementCC++PythonJavaOAuthDatadogOpenTelemetryJenkins

Languages

English

Browse Similar

EngineeringAPI IntegrationData GovernanceRoot Cause AnalysisObservability

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Srihari VaradarajanSenior Customer Success and Engineering Support specialist in enterprise software and monitoring