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Srihari Varadarajan
Staff-level Customer Success & Support Engineer specializing in enterprise monitoring and workflow automation
Berthoud, COL3 Engineering22 years experienceStaffSaaSEnterprise SoftwareIT Operations
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About
Frontline support engineer in IT infrastructure monitoring (Micro Focus/HPE, now OpenText) who evolved into a hybrid support/TAM role. Experienced advising security-conscious customers (government/banking) on TLS upgrades and vulnerability response, coordinating dev and sales to meet regulatory deadlines while providing practical interim mitigations and clear customer communications.
Experience
L3 EngineeringCollibra
Specialist SupportHPE
Specialist SupportMicro Focus
Research & DevelopmentCSULB Research Foundation
Software DevelopmentNASA Group 5 Research Center
Program/Data AnalysisSouthern California Edison
Statistical AnalysisCentral Juvenile Hall
Executive/ManagementAppleOne
Research AssistantshipCalifornia State University, Northridge
Teaching AssistantshipCalifornia State University, Northridge
Configuration Mgmt.Citicorp
Integration/TestingElectronic Data Systems
Education
California State University, Long Beachmaster, Computer Science (Computer Engineering emphasis) (2014)
California State University, Northridgemaster, Electrical Engineering (Computer Engineering emphasis) (1999)
Key Strengths
- Coordinated TLS protocol upgrade efforts across customers, sales, and development to meet compliance deadlines
- Translates vulnerability findings into clear customer-facing remediation steps and interim mitigations
- Strong integration troubleshooting using logs and systematic escalation via case management and severity prioritization
- Proactive risk identification and expectation management during customer onboarding and success metric tracking
- Persistence in diagnosing subtle root causes (e.g., leading whitespace/character conversion in copied passwords causing auth failures)
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