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Steven Herron
Executive product leader specializing in technology strategy and product delivery
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About
Enterprise product leader focused on rebuilding complex operational platforms and AI-assisted workflow systems for support and operations teams. Particularly strong in messy, cross-functional transformation work—aligning engineering, design, operations, leadership, and compliance around measurable outcomes—and brings a clear human-centered AI philosophy centered on augmenting expert judgment rather than automating it away.
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Key Strengths
- Led end-to-end rebuild of enterprise multi-tenant operations and workflow platforms
- Strong at translating across operations, engineering, design, leadership, and compliance stakeholders
- Outcome-driven roadmap planning rooted in operational failure points and business impact
- Deep enterprise workflow and incident-resolution product experience
- Built AI-assisted prioritization and recommendation products for operational teams
- Methodical AI validation using backtesting, shadow mode, and controlled rollouts
- Thoughtful human-centered AI mindset focused on augmenting judgment rather than replacing people
- Workflow-centric UX judgment that simplified complex, high-volume operational experiences
- Improved cross-functional team performance through coaching, context-setting, and clearer ownership
- Metrics-oriented product leadership using cycle time, SLA compliance, escalation volume, and adoption signals
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