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susan harman
Executive product leader specializing in AI and regulated enterprise SaaS
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About
Product leader with experience rebuilding AI-enabled products in healthcare and other domains, including a major Lingraphica mobile experience redesign for people with aphasia that improved NPS by 20% and increased usage while reducing support burden. They emphasize empowered PM/UX/engineering triads, discovery-led decision making, and mentoring product talent into leaders. Also brings a human-centered AI lens shaped by current team leadership, prior work at Intradiem, and a patent related to just-in-time learning.
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Key Strengths
- Led end-to-end rebuild of Lingraphica therapy/communication mobile experience
- AI-powered personalization in healthcare product workflows
- Improved NPS by 20%
- Reduced support volume through product improvements
- Drove increased product stickiness and usage
- Strong cross-functional leadership via PM-UX-Engineering triad
- Discovery-led product strategy using user conversations, analytics, POCs, and advisory boards
- UX judgment that led to AI-enabled dashboard redesign
- Mentored inexperienced product owners into empowered team leaders
- Coached a product owner who launched a new AI product in 3 months
- Human-centered AI perspective focused on embedding guidance into workflow
- Patent related to just-in-time learning/guidance
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Publications
3 publications
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