Vetted Troubleshooting Professionals

“Customer-facing technical support/solutions professional with experience at Stripe and Intuit helping developers take payment API and webhook integrations from testing to production. Uses Datadog and AWS CloudWatch to diagnose real-time production issues (e.g., webhook signature validation errors causing retries/delays) and unblocks customer deployments through hands-on, developer-oriented guidance.”

Lamar Petty

Screened

Mid-level Full-Stack Product Engineer specializing in data-driven web apps and healthcare systems

San Francisco, CA13y exp

“Full-stack engineer with production experience shipping a healthcare-focused web app (Pregnancy-Pal) using Next.js/TypeScript on GCP, integrating a Python/Flask middleware and FHIR server for patient/practitioner dashboards and messaging. Former Wikimedia Foundation Android engineer who led the end-to-end 'Year in Review' feature and built robust automated testing/CI practices (Espresso, GitHub Actions matrix). Strong emphasis on reliability via rigorous validation, comprehensive Postman testing, and detailed API documentation.”

“Solutions Architect with hands-on experience driving AWS Partner Network engagements end-to-end (technical reviews, discovery, demos, incentives, marketplace/GTM) to enable revenue outcomes, even when not the direct closer. Known for navigating complex policy/compliance changes with high-revenue partners and for being a go-to Amazon Connect specialist in ambiguous customer environments; also collaborated with founders of a small health tech company on an AI agent concept tied to healthcare workflows and medical records.”

Kiran Kumar

Screened

Mid-level Software Engineer specializing in Java microservices and GenAI automation

USA4y exp

“Software engineer (4+ years) with hands-on production GenAI experience: built an AI incident triage assistant that summarizes production logs for on-call engineers and iterated it using real incident metrics (time-to-signal, triage duration). Also shipped a RAG-based customer support knowledge assistant using embeddings + vector retrieval with strong guardrails (relevance thresholds/abstain, sanitization, auditing) and a formal eval loop (500-query gold set) that drove measurable retrieval improvements.”

“Programmatic media specialist with deep hands-on experience running high-budget AWS/Amazon campaigns, including a $4MM side-by-side DSP bakeoff (DV360, The Trade Desk, Amazon DSP) focused on awareness and cost efficiency. Strong in CTV/OLV optimization and measurement, leveraging brand lift and attention studies, and known for disciplined testing frameworks and practical troubleshooting to restore performance.”

“Backend-heavy full-stack engineer with experience at Intuit (TurboTax Live) and Paytm payments, building and scaling Java/Spring Boot microservices for high-traffic transaction systems. Has hands-on wins improving peak-load performance using Redis/disk caching and Kafka event-driven patterns, plus React/Redux work for web app integration and strong monitoring practices with ELK.”

“Customer support professional with Scrum Master and Product Owner certifications who has handled high-stakes account security incidents (including locking down an account to protect over $200k) and troubleshot live data feed integrations (XML/socket) by identifying IP whitelisting mismatches. Emphasizes transparent stakeholder communication, escalation, and building internal wiki documentation to prevent repeat issues.”

“Solutions Engineer focused on application and platform security for enterprise cloud-native deployments, advising customers on threat modeling and secure CI/CD practices across AWS and Kubernetes. Has implemented SCA/container scanning and vuln checks in pipelines, tuned thresholds to reduce false positives, and driven outcomes like faster security approvals and smoother production rollouts. Troubleshot high-load Kubernetes failures (OOMKills, registry throttling) and turned fixes into a standard tuning guide.”

Deepika Gotla

Screened

Senior Technical Support Engineer specializing in Azure Cloud & Generative AI

Bellevue, WA7y exp

“Microsoft cloud/infra engineer with 5+ years supporting enterprise Azure environments, specializing in security-focused networking (private endpoints, DNS) and production troubleshooting across Azure Front Door/App Gateway WAF/AKS. Has implemented posture improvements via Defender for Cloud, Azure Policy, and RBAC tightening, and also designs secure AWS agent/scanner integrations and modern EKS/GitHub Actions/Secrets Manager observability-enabled SDK rollouts.”

Shobana Chandrasekaran

Screened

Mid-Level Software Engineer specializing in AI microservices and generative fashion

Sunnyvale, CA2y exp

“Backend/AI workflow engineer at a startup building production AI services for fashion workflows, including an AI-powered techpack generation API in Go (Gin) with MongoDB handling ~1k+ daily requests. Recently implementing an image-to-3D dress generation feature end-to-end, integrating a Python FastAPI AI service with ComfyUI + Hunyuan, with strong emphasis on async orchestration, webhooks, and observability (OpenTelemetry + SigNoz).”

Shriya Bannikop

Screened

Mid-level Software Engineer specializing in cloud platforms, data engineering, and distributed systems

Seattle, WA5y exp

“Full-stack engineer who built and owned an AI-assisted job-matching dashboard in Next.js App Router/TypeScript, keeping LLM logic server-side and improving performance via deduplication, caching/revalidation, and streaming (35% fewer duplicate LLM calls; 40% faster first render). Also has strong data/backend chops: designed Postgres models and optimized queries at million-record scale (1.8s to 120ms) and built durable AWS multi-region telemetry workflows with idempotency, retries, and monitoring.”

Prajit Mohan

Screened

Junior QA Engineer specializing in test automation for web applications

Oakland, CA3y exp

“QA automation engineer with healthcare web experience who owned an end-to-end automated test suite (Java/Cucumber/Selenium and Cypress) and integrated it into CI/CD (Jenkins to GitHub Actions, qTest DoD gates). Known for boosting regression coverage to ~93%, stabilizing flaky Cypress tests, and catching production-impacting pipeline/environment redirect issues through workflow updates and cross-browser/regional scenario testing.”

“Performance marketing and ad operations specialist who owned an Eli Lilly high-spend account ($75K–$150K/month), running campaigns across GAM, FreeWheel, and Operative One. Focused on disciplined pacing, trafficking/QA, and cross-system reporting reconciliation to hit 100% in-full delivery, stabilize CPA mid-flight, and avoid makegoods or billing escalations.”

“Enterprise SaaS implementation specialist (Sprinklr) who owns complex rollouts end-to-end—configuration, data migration, UAT, global enablement—and drove a 10/10 Customer Happiness Index plus renewal/expansion through strong adoption and analytics automation. Also has product experience from a TikTok PM internship leading an accessibility initiative (Camera AI for screen reader creators) coordinating engineering, design, legal, and QA with WCAG/ADA/EAA compliance considerations.”

“Game QA professional with live production ownership on New World Aeternum (progression-driven connected rewards spanning UI, backend tracking, and live tuning) and experience on God of War Ragnarok. Emphasizes risk-based test planning, strong cross-functional triage grounded in player impact/live risk, and highly actionable Jira/TestRail practices (PAL titles, traceability, video/log evidence) to speed resolution and reduce late-cycle churn.”

“Operations- and systems-minded candidate with experience improving hospital billing workflows and automating a campus package pickup/drop-off system that streamlined operations for 400 students and 20 student workers. While they do not have direct outbound prospecting experience, they articulated a thoughtful, research-driven framework for building an SDR pipeline engine from scratch.”

“Enterprise/strategic Customer Success professional for an AI product who owns accounts end-to-end (onboarding through renewal) and drives measurable outcomes. Notable wins include boosting adoption from 30% to 90% in two months, improving retention by 17% and CSAT by 24%, and partnering with Sales to secure a ~$300K ARR expansion by tying a reporting add-on to quantified time savings.”

“Game engineering leader/player-coach who recently shipped Netflix/Boss Fight’s mobile hit Squid Games Unleashed, owning live ops scheduling (XML/JSON to C# in Unity) and storefront integrations while reviewing 6–8 engineers’ code. Experienced in client-server reliability work (The Sims 4 time-sync incident) and in speeding delivery via process redesign (gated approvals), with a coaching style informed by 6 years teaching improv theater.”