Anna Raisyah

Mid-level Customer Support Specialist transitioning to Software QA

Mentor & Customer Specialist (Project PT Tokopedia)4 years experienceMid-LevelCustomer ServiceE-commerceTelecommunications

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Experience

Mentor & Customer Specialist (Project PT Tokopedia)PT Mitracomm Ekasarana

Customer Specialist (Hacking Service)PT Mitracomm Ekasarana

On-the-Job Training (OJT) & Mentor ProbationPT Mitracomm Ekasarana

Call Center Representative (Project PT Indosat)PT Vads

Education

Universitas Dian Nuswantorobachelor, Teknik Informatika (2018)

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile

Languages

Indonesian

Skills

Customer CareCustomer SupportCustomer Feedback HandlingTechnical SupportComplaint HandlingChat SupportPhone SupportCall Center OperationsService Level Agreement (SLA)Standard Operating Procedures (SOP)Customer Satisfaction (CSAT)Quality Assurance (QA)Software Quality AssuranceSoftware Testing Life Cycle (STLC)Software Development Life Cycle (SDLC)