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Ashley Benson

Senior Customer Success & Product Leader specializing in retail and e-commerce SaaS

NewStoreUniversity of RedlandsSan Francisco, CA16 Years ExperienceSenior LevelWorks On-Site

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Experience

SENIOR CUSTOMER SUCCESS MANAGERNewStore Inc. · Sep 2025 – Present
CUSTOMER SUCCESS MANAGERNewStore Inc. · Apr 2022 – Sep 2025
HEAD OF IT OPERATIONSDecathlon USA · Jan 2020 – Apr 2022
PRODUCT MANAGERDecathlon USA · Feb 2018 – Apr 2022
HEAD OF PRODUCTRuncoach/Movecoach · Sep 2016 – Jan 2018
SENIOR QA/TEST ENGINEERRuncoach/Movecoach · Feb 2013 – Sep 2016
Head Coach, Men’s & Women’s Cross Country/Track & FieldCalifornia State University, Bakersfield · Jan 2011 – Jan 2013
Graduate Assistant, Men’s & Women’s Cross Country/Track & FieldUniversity of Redlands · Jan 2010 – Jan 2011part-time
PATIENT ACCESS VOLUNTEERWomen’s Health Clinic · Jan 2025 – Presentpart-time

Education

University of Redlandsmaster, Higher Education Administration (2010)
University of Wisconsin–Madisonbachelor, Consumer Affairs in Business (2009)

Awards

  • Three-Time NCAA Academic Scholar Recipient
  • Big Ten Conference / All Conference Athlete Recognition
  • NCAA Division I Cross Country / Track and Field Scholarship Athlete
  • Duathlon World Champion (2018)

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Languages

English

Skills

A/B TestingAgileConfluenceData AnalysisDocumentationE-commerceGoogle WorkspaceJiraMicrosoft OfficePerformance ManagementProduct ManagementProject ManagementQuality AssuranceRequirements GatheringSalesforce
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