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Benjamin Backsmeier

Executive Telehealth & Operations Leader with P&L ownership

Orion Military ScholarsUniversity of ChicagoChicago, IL16 Years ExperienceExecutive Level

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About

Operations leader/advisor focused on rapid, data-driven optimization and scalable org/process design. Has rebuilt internal structures, automated and streamlined customer-journey workflows, and delivered measurable cycle-time improvements (cut onboarding from 90–120 days to under 30). Previously built a new operations team that scaled to over $4M in revenue and frequently mentors non-operations executives using tailored, practical coaching.

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Key Strengths

  • Reduced customer onboarding from ~90–120 days and 12 touchpoints to <30 days with 3 teams
  • Built and scaled new operational team that grew to over $4M in revenue
  • Systematic approach to diagnosing inefficiencies starting at the end-user/client and working vertically/horizontally across teams
  • Designs scalable SOP-driven workflows that can be taught to a coworker in under a week
  • Balances operational scaling with overhead control via span-of-control and cost-aware org design
  • Strong risk-based prioritization using customer journey mapping to identify bottlenecks and reputational/operational risks
  • Effective mentor/coach for non-operations leaders using tailored learning styles and practical materials

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Experience

Board MemberOrion Military Scholars · Jan 2024 – Presentpart-time
Division Vice PresidentMedcor · Jan 2020 – Present
Infantry OfficerUnited States Army · Jan 2010 – Present
Director, Disaster Relief & Environmental SafetySMS Assist · Jan 2019 – Jan 2020
Vice PresidentJ.P. Morgan Chase · Jan 2016 – Jan 2019
Business AnalystGoldenKey (formerly SoloPro) · Jan 2015 – Jan 2016

Education

University of Chicagomaster, Business Administration (2024)
University of St Andrewsmaster, International Security Studies (2011)
United States Military Academybachelor, Political Science (2010)

Skills

P&L ManagementProcess ImprovementVendor ManagementChange ManagementMarket ResearchProduct DevelopmentTelehealthBusiness OperationsCost ReductionOperational EfficiencyMarket AnalysisBusiness StrategyRebrandingEmployee RetentionScaling Operations

Languages

English

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All Board MembersBoard Members in Chicago MetroExecutive & LeadershipExecutive & Leadership in Chicago MetroP&L ManagementProcess ImprovementVendor ManagementCustomer Service

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Benjamin BacksmeierExecutive Telehealth & Operations Leader with P&L ownership