Benson Mach

“LLM/agentic workflow practitioner (Continuum AI) who productionized an LLM system for manufacturing RMA intake and warranty claims by moving from a brittle prompt to a modular pipeline with RAG, function-calling extraction, deterministic validation, and strong observability. Also diagnosed and fixed an agentic ticket-triage misrouting issue by tracing failures to retrieval timeouts, adding guardrails/fallbacks, and implementing retries plus continuous evaluation—bringing misroutes near zero while creating a repeatable debugging playbook.”

“Bootstrapped founder of a 1-year-old IT consulting/technology advisory firm with two active contract clients. Focuses on integrating business strategy with technology direction for organizations, growing through networking and targeted marketing (e.g., LinkedIn/Indeed) while maintaining a financially disciplined, client-first growth approach.”