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Charan Belme
Director-level Product Leader specializing in AI-powered healthcare platforms
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About
Product leader with experience at Gallagher Bassett building AI-assisted onboarding and engagement experiences. Stands out for a human-centered AI philosophy—using recommendations and personalization to reduce friction without replacing human judgment—and for delivering measurable impact, including roughly 30% gains in onboarding completion and lower support volume.
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Key Strengths
- Led AI-driven onboarding and engagement product at Gallagher Bassett
- Improved onboarding completion by about 30%
- Reduced onboarding support requests by about 30%
- Strong human-centered AI product judgment
- Uses full-funnel metrics across activation, engagement, retention, and support
- Design-led simplification of complex user workflows
- Turns user research and behavioral data into product direction changes
- Cross-functional leadership across product, UX, engineering, design, data, and AI specialists
- Mentors teams on customer discovery, prioritization, and roadmap strategy
- Drives team ownership and direct exposure to customer feedback
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