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Daniel Klassen
Executive Business Systems & Product Leader specializing in ERP/CRM/HRIS and enterprise automation
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About
Operations/process leader with experience in SaaS and RPO environments, known for turning tribal knowledge into scalable, measurable systems. Has built documentation and knowledge-management standards for 90+ person teams, used data and change agents to drive adoption, and delivered major productivity gains (~300%) through training and automated reporting. Also led cross-functional process mapping and implemented partner onboarding workflows directly in Salesforce to improve SI partner enablement.
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Key Strengths
- Built and implemented a document management standard to improve ramp-up and reduce implementation timeline
- Diagnosed documentation gaps by interviewing key stakeholders and a large portion of a 90+ person team
- Drove buy-in using implementation-stage data to quantify inefficiency ('wheel spinning') and justify recurring documentation maintenance
- Improved offshore candidate intake operations for an RPO via training + automated reporting, resulting in ~300% productivity increase and SLA protection
- Uses visual process mapping to align cross-functional leaders and distinguish intended vs actual process
- Implemented measurable partner onboarding workflow in Salesforce to improve SI partner enablement and onboarding speed
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