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Deepa Karunakaran
Senior Customer Success & Cloud Migration Leader specializing in AWS data and analytics
Cupertino, CACustomer Solutions Manager20 years experienceSeniorCloud ComputingTechnologyEnterprise Software
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About
AWS enterprise customer leader supporting the Apple Maps account, focused on large-scale migrations from on-prem (e.g., Cloudera) to AWS EMR/EBS. Known for deep troubleshooting and cross-functional execution (Grafana-driven autoscaling fixes, Graviton capacity/ICE mitigation) and for tying roadmap alignment to commercial outcomes, including a cited $30M incremental ARR expansion.
Experience
Customer Solutions ManagerAmazon Inc.
Service Delivery ManagerIBM Inc.
Technical Product Delivery LeadIBM Inc.
MQ Consultant & Team LeadIBM India
Principal Technical AnalystStaples
Education
Worcester Polytechnic Institute (WPI)master, Operations & IT
University of Madrasbachelor, Business (B.Com)
Key Strengths
- Owned complex enterprise workloads within Apple Maps at AWS (end-to-end support across teams/stakeholders)
- Built stakeholder cadences across technical teams through Sr. Director exec level; created multi-view, customer-facing activity dashboard
- Resolved EMR autoscaling cost overruns by forming a core cross-functional group and using Grafana to pinpoint failures, unblocking migration
- Influenced EMR behavior to mitigate Graviton4 capacity/ICE outages via fallback to Intel instances, enabling continued migration
- Drove land-and-expand growth by aligning roadmap to migration journey; cited $30M incremental ARR expansion
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