No cost, no commitment - we'll make a personal intro
JD

James Dickson

Senior Enterprise Customer Success Manager specializing in cybersecurity SaaS

DarktraceUC Santa CruzSan Francisco, CA5 Years ExperienceSenior LevelWorks On-Site

Connect with James

James already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
10%on successful hire
Post a Role90-day money-back guarantee

Experience

Sr. Enterprise Customer Success ManagerDarktrace · Jul 2025 – Present
Sr. Customer Success ManagerDarktrace · Oct 2023 – Jul 2025
Customer Success managerDarktrace · Oct 2022 – Oct 2023
Account ManagerBerkeley Nucleonics · Oct 2021 – Oct 2022
Sales Development RepresentativeBerkeley Nucleonics · Oct 2020 – Oct 2021
PR/Marketing InternSanta Cruz Warriors · Jan 2019 – May 2019internship

Want to connect with James? We'll make a personal introduction.

Education

UC Santa Cruzbachelor, Business Management Economics; Minor: Technology and Information Management (2019)

Skills

Account ManagementCross-Functional CollaborationForecastingHubSpotSalesSalesforceSlackAdoption ProgramsCold OutreachCommercial NegotiationCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer Success ManagementExecutive Stakeholder Management

Languages

English

Memberships

  • NSCS (The National Society of Collegiate Scholars)

Similar Candidates

DK

Senior Customer Success & Technical Account Leader specializing in AI/ML infrastructure

Pleasanton, CA19y exp
Lightning AIUC Berkeley
View profile
DM

Senior Client Solutions & Customer Success Leader specializing in Enterprise AdTech and B2B SaaS

San Francisco, CA10y exp
LinkedInUC Berkeley
View profile
JC

Senior Customer Success Manager specializing in enterprise SaaS and talent acquisition platforms

Sunnyvale, CA8y exp
Indio TechnologiesUC Riverside
View profile
CC

Senior Customer Success & Program Management leader specializing in enterprise SaaS and working capital

San Ramon, CA18y exp
SAPCalifornia State University
View profile
AT

Andrew Tsai

Screened

Principal Customer Success Manager specializing in Enterprise SaaS expansion

San Francisco, CA11y exp
BrazeCarnegie Mellon University

Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.

View profile
Lakshya Sharma - Mid-level Customer Success Manager specializing in enterprise SaaS and public sector accounts in San Francisco, CA

Mid-level Customer Success Manager specializing in enterprise SaaS and public sector accounts

San Francisco, CA5y exp
QualtricsUniversity of Technology Sydney
View profile

Interested in James?

We'll personally introduce you - no strings attached.

For Hiring Teams

Build your dream team with Reval

Our AI agents source, screen, and vet candidates for your open roles. Get qualified, high-intent candidates on your desk within 48 hours.

$250one-time kickoff
10%on successful hire
48hrsto first candidates
Post a Role90-day money-back guarantee. A fraction of traditional agency fees.

Discover more candidates like James

Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.

Search Talent

Connect with James

James already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
10%on successful hire
Post a Role90-day money-back guarantee
James DicksonSenior Enterprise Customer Success Manager specializing in cybersecurity SaaS