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Jeff Summers
Executive Technology & Governance Leader specializing in cybersecurity, risk, and enterprise architecture
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About
Operations-focused leader/advisor who repeatedly helps growing organizations design and implement scalable internal structures using a People-Process-Technology framework, process mapping, and KPI-driven management. Notable wins include building a delivery operations function after a multi-million-dollar bespoke sale and cutting customer service effort by 30% in a month by shifting from email to structured intake and measurement. Also coaches executives (including remote-management capability) and runs quarterly continuous-improvement cycles to keep ops aligned as companies evolve.
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Key Strengths
- Built and scaled services/operations function post-sale for a multi-million-dollar bespoke client engagement
- Diagnoses inefficiencies using stakeholder input plus cost/throughput analysis
- Creates scalable workflows via process mapping and People-Process-Technology assessment
- Delivered 30% reduction in customer service team time within one month by replacing email back-and-forth with structured intake + tracking system
- Established KPIs that were exceeded within two months after implementation
- Runs quarterly continuous-innovation cycles to keep operations and KPIs aligned with evolving goals
- Effective executive/founder mentoring using trust-building and mediation skills, including improving performance in a remote government-grants team during COVID-19
- Able to balance hands-on execution with board-level advisory oversight depending on team needs
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