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Jennie Ocken - Senior Manager, Enterprise Product Management (Director-equivalent scope) in Remote, MN

Jennie Ocken

Director-level product leader specializing in enterprise SaaS platforms

C.H. RobinsonUniversity of IowaRemote, MN19 Years ExperienceDirector Level

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About

Senior product leader with a standout track record in large-scale platform transformation at CHR, where they unified fragmented logistics products into a single customer platform serving ~200,000 users. Combines executive-level product strategy, UX transformation, AI/ML workflow integration, and people leadership, with measurable outcomes including 9,000 customer migrations, 13% CX improvement, and $2M in annual cost savings.

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Key Strengths

  • Led end-to-end consolidation of 8 overlapping customer applications into a unified platform
  • Migrated 9,000 customers with zero attrition
  • Platform now supports approximately 200,000 users
  • Improved customer experience scores by 13%
  • Maintained 98% month-over-month usage during major migration
  • Eliminated $2M in annual application costs
  • Strong executive alignment across 5 business units and 4 sales models
  • Deep product leadership in logistics and transportation workflows
  • AI/ML product judgment focused on trust, transparency, and workflow integration
  • Built side-by-side human vs. model evaluation approach for ocean shipment predictions
  • Strong UX and information architecture instincts backed by research
  • Established enterprise design system across distributed microsites
  • Built and led a 9-person product leadership team across two management layers
  • Promoted 4 team members into larger roles
  • Zero undesirable turnover across multiple leadership roles
  • Scaled collaboration across ~100 product, engineering, and design contributors
  • Created psychologically safe, high-accountability team environments
  • Strong change management with account management and operations stakeholders

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Experience

Senior Manager, Enterprise Product Management (Director-equivalent scope)C.H. Robinson · Mar 2024 – Jan 2026
Principal Enterprise Product ManagerC.H. Robinson · Sep 2022 – Mar 2024
Head of ProductForem · Aug 2021 – Jul 2022
Senior Product OwnerHy-Vee · Aug 2020 – Jul 2021
Software Product DirectorGeonetric · May 2018 – Aug 2020
Technical Product Owner / Technical Product StrategistGeonetric · Sep 2014 – May 2018
Director Product ManagementAdTrack · Mar 2010 – Sep 2014
Marketing Project Coordinator/Marketing & Sales Support CoordinatorAdTrack · Dec 2006 – Mar 2010

Education

University of Iowamaster, Business Administration (2012)
Knox Collegebachelor, Creative Writing and Theatre (2004)

Awards

  • Beta Gamma Sigma

Skills

Product ManagementProduct StrategyCross-Functional LeadershipBudget ManagementMachine LearningComplianceE-commerceSaaSHIPAAChange managementEnterprise Product ManagementPlatform ModernizationUser Experience TransformationZero-to-One Product DevelopmentCustomer Insight

Languages

English

Certifications

CSPO

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Jennie OckenDirector-level product leader specializing in enterprise SaaS platforms