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Jill Burkholder
Executive Cybersecurity & Operations Leader specializing in government cyber defense
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Operations leader with experience scaling a fast-growing, startup-like government organization (tripled headcount in two years) by implementing OKRs, operating cadences, reporting structures, and decision/escalation frameworks. Has led complex process turnarounds (including a debt-collection overhaul with legal coordination and an appeals board) and advises executives on high-stakes public communications during critical-infrastructure cybersecurity incidents using data-driven decisioning.
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Key Strengths
- Scaled operations in a high-growth organization (tripled in size in 2 years) by implementing OKRs, operating cadence, reporting structures, and decision frameworks
- Strong prioritization and alignment across teams by tying work back to vision/strategy and OKRs; uses escalation paths to resolve conflicts
- Systematic operational diagnostics (intended vs actual process, root-cause identification across people/process/resources/IT, bottleneck analysis)
- Led end-to-end overhaul of an inefficient debt collection process (messaging, timelines, follow-up/escalation, appeals board, legal coordination) achieving highest collection rate among peer organizations within 2 years
- Effective executive mentoring through clear reporting cadences, decision framing, and data-backed recommendations
- Guided leadership through sensitive public communications for a serious cybersecurity issue; measured impact via increased public engagement metrics
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