Matthew Jorgensen

Karen Yan

Screened

Staff Product Manager specializing in platform and AI-driven consumer products

Chicago, IL13y exp

“Product leader with experience at Apple and Earnin, focused on redesigning core user journeys with strong UX judgment, experimentation, and applied ML. Notable wins include leading Apple Support's search-first triage experience that increased search usage from 3% to 40% and improved solution reach from 54% to 62%, plus a web onboarding redesign that lifted activation by 12%. Thoughtful about human-centered AI, especially using automation to guide users and support people rather than replace human relationships.”

“Senior product leader from PlayStation and Epic Games with rare experience scaling consumer gaming subscription and personalization platforms at massive scale. Led the PlayStation Plus evolution into a tiered live-service platform, driving growth from 30M to 40M subscribers and a 15% ARPU lift, while also bringing AI/ML personalization expertise from the Epic mobile store and Fortnite ecosystem.”

“Engineering leader with a mix of large-scale platform experience at Microsoft and product/customer-facing work across GM, Panasonic, Acuity, and other environments. Stands out for combining people leadership with hands-on depth in accessibility, web performance at 120M+ MAU scale, and cross-functional delivery spanning enterprise permissions, e-commerce, AI, and automotive systems.”

“Product and engineering leader with experience spanning Mozilla, CDW, Interac, and EdTech, including launching Firefox Translations as a privacy-preserving on-device AI feature that reached 1M+ DAU in four weeks. Has also driven $21M in quarterly revenue through AI-powered enterprise device refresh programs and managed 3 cross-functional teams across product, design, QA, and engineering. Brings a distinctive mix of AI product execution, security/identity experience, and a human-centered mission orientation shaped by EdTech work and a Master's in Technology and Social Change.”