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Mounika Sanikommu
Principal AI Product Manager specializing in SaaS, data platforms, and applied ML
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About
Product leader with 10+ years focused on making complex technical systems trustworthy and usable, most recently leading AI agent experience at Zendesk. Distinctive blend of enterprise AI product strategy and regulated health-tech experience, including HIPAA-constrained ML personalization and trust-first deployment design.
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Key Strengths
- Led AI transformation of Zendesk agent experience from ticketing to automation platform
- Owned product area serving 100,000+ customers within a platform reaching 700,000+ customers
- Strong human-in-the-loop AI deployment judgment
- Builds user trust before increasing automation
- Uses production adoption and acceptance metrics to guide AI rollout
- Rapid prototyping to validate product assumptions before full engineering investment
- Deep cross-functional collaboration with data science, legal, and product teams
- Healthcare compliance-aware product design in HIPAA-regulated environments
- Translates ambiguous, high-risk requirements into deployable product frameworks
- Designs privacy-sensitive personalization experiences that preserve user trust
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