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Nish Sharma

Executive Engineering Leader specializing in FinTech, Payments, and GenAI transformation

Brooklyn, New YorkHEAD OF GENAI APPS, PAYMENTS, SERVICING AND MARTECH ENGINEERING12 years experienceExecutiveFinTechFinancial ServicesBanking
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About

Fintech product builder focused on AI-native opportunities; recently helped their company operationalize LLMs in customer service and bank ops by creating systems to continuously improve prompts and evaluations. Also drove growth by identifying hooks in a major American retailer distribution channel and integrating into the retailer’s payment flows to become a key part of the user funnel.

Experience

HEAD OF GENAI APPS, PAYMENTS, SERVICING AND MARTECH ENGINEERINGOnePay
MANAGING DIRECTOR - GLOBAL HEAD OF DEPOSITS ENGINEERINGGoldman Sachs
VP/MANAGING DIRECTOR - GLOBAL HEAD OF PRODUCT ENGINEERING, CHECKING @ MARCUS BY GOLDMAN SACHS (MD)Marcus by Goldman Sachs
GLOBAL HEAD OF PRODUCT ENGINEERING, APPLE CARD @ MARCUS BY GOLDMAN SACHS (SVP)Marcus by Goldman Sachs
TECHNICAL LEAD - API ENGINEERING, APPLE CARD @ MARCUS BY GOLDMAN SACHS (VP)Marcus by Goldman Sachs
SENIOR DEVELOPER - ENGINEERING @ MARCUS BY GOLDMAN SACHS (ASSOCIATE/VP)Marcus by Goldman Sachs
DEVELOPER - ENTERPRISE REFERENCE DATAGoldman Sachs

Education

University of Illinois at Urbana-Champaignbachelor, Electrical Engineering (2012)

Key Strengths

  • Applied LLMs to improve customer service and bank operations via prompt/eval refinement systems
  • Identified and executed distribution-channel opportunities with a large American retailer
  • Built key user-funnel component by integrating into retailer payment flows
  • Fast end-to-end prototyping and rapid iteration under limited resources
  • Experience building and scaling fintech products

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Languages

English

Skills

Generative AIAgentic AIAI transformationPaymentsDigital walletsCardless paymentsCustomer servicingFrontline operationsWorkforce managementBPO integrationsMarketing technology (MarTech)Marketing communicationsOrganic growth marketingPaid marketingLifecycle marketing