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Syam Kandru
Executive product leader specializing in CX, SaaS, and AI-driven digital platforms
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About
Product leader with experience building AI-enabled interactive voice assistant experiences for global customers, including an IVA that contained 93% of calls successfully. Has also scaled their team 3x in three years and emphasizes simple, efficient UX across complex multi-system claims workflows.
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Key Strengths
- Shipped AI-driven IVA serving global customers
- Achieved 93% call containment in IVA
- Focus on customer call-intent completion as success metric
- Strong prioritization based on call-type utilization
- Simplifies complex multi-system claims workflows
- Improves efficiency through complete API payload design
- Tripled team size over 3 years
- Built collaborative team culture with fast onboarding
- Develops team members through weekly 1:1 coaching toward independence
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