Tami Smith

About

HR operations and human capital leader with Department of Transportation experience who built an HR policy and training infrastructure from scratch (20 policies in a year), enabling ~25% organizational growth. Known for data-driven process optimization (cut processing time by 20 days and improved request responsiveness by ~20%) and for creating scalable manager enablement tools (HR toolkit/quick-reference guides) while aligning senior leadership and reducing overhead via FTE-to-contractor transitions.

Key Strengths

• Built and implemented 20 new HR policies in ~1 year in an environment with no formal policies
• Drove ~25% agency growth by improving human capital/HR processes
• Reduced HR processing time by 20 days through streamlined processes and clarified responsibilities
• Improved responsiveness/processing of actions and customer requests by ~20%
• Created an HR toolkit/quick-reference guides adopted as a manager “bible” to scale policy understanding
• Secured buy-in from senior leadership up to head of organization for operational changes
• Reduced overhead by transitioning FTE roles to contractor positions
• Uses data-driven operational assessment (time-to-hire, processing times, responsiveness) and process documentation to scale improvements
• Tailors coaching via capability assessments, performance reviews, and individualized development plans

Reference Highlights

• extremely organized
• consistently challenges processes to encourage growth
• drives purposeful organizational development
• improves culture through branding and cultural enhancements
• creates efficiencies and eliminates redundancy
• streamlines approaches and improves fairness/accuracy
• strong partner in improving certification programs
• produces clear executive-level summaries for decision makers
• integral contributor to senior-level programs
• effective formal and informal mentor
• supports career advancement for many leaders
• strong advisor across multiple perspectives
• effective problem-solver with key groups
• quick to adapt and provide valuable insights
• helps organizations pivot or innovate
• thoughtful
• strong ability to synthesize information into effective strategy
• impressive analytical skills
• consistently focused on optimizing processes
• streamlined union negotiation engagement and document submission process
• enabled timely decision-making
• achieved mutual agreement with newly formed union
• helped secure timely pay increases and performance bonuses for union members
• calm, factual communication style
• ensures all voices are heard
• addresses stakeholder concerns thoughtfully
• instills confidence in leaders and colleagues
• effective in fast-paced, fast-growing environments
• proven advisory capability

Experience

Education

Awards

• Administrator’s Award for Teamwork - Pipeline & Hazardous Materials Safety Administration (PHMSA)

Skills

Languages

Certifications