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Tanvi Sapre
Senior Customer Success Manager specializing in Enterprise B2B SaaS adoption and expansion
Seattle, WASenior Customer Success Manager9 years experienceSeniorSaaSTechnologyArtificial Intelligence
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About
Enterprise/strategic Customer Success professional for an AI product who owns accounts end-to-end (onboarding through renewal) and drives measurable outcomes. Notable wins include boosting adoption from 30% to 90% in two months, improving retention by 17% and CSAT by 24%, and partnering with Sales to secure a ~$300K ARR expansion by tying a reporting add-on to quantified time savings.
Experience
Senior Customer Success ManagerWyze
Technical Support Specialist IITesla
Key Strengths
- Drove enterprise adoption from 30% to 90% in 2 months via CRO-aligned success plan
- Improved retention by 17% through value-led renewal and expansion motion
- Increased CSAT by 24% and reduced support tickets through proactive outreach
- Identified and closed ~$300K ARR expansion by tying add-on reporting to measurable time savings (~20%)
- Managed competing priorities (escalation + scheduled QBR) with structured comms and daily executive updates
- Built business cases to prioritize Product/Engineering fixes, turning customer pain into roadmap action and add-on revenue
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