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Tanvi Sapre

Senior Customer Success Manager specializing in Enterprise B2B SaaS adoption and expansion

WyzeSeattle, WA9 Years ExperienceSenior LevelWorks On-Site

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About

Enterprise/strategic Customer Success professional for an AI product who owns accounts end-to-end (onboarding through renewal) and drives measurable outcomes. Notable wins include boosting adoption from 30% to 90% in two months, improving retention by 17% and CSAT by 24%, and partnering with Sales to secure a ~$300K ARR expansion by tying a reporting add-on to quantified time savings.

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Key Strengths

  • Drove enterprise adoption from 30% to 90% in 2 months via CRO-aligned success plan
  • Improved retention by 17% through value-led renewal and expansion motion
  • Increased CSAT by 24% and reduced support tickets through proactive outreach
  • Identified and closed ~$300K ARR expansion by tying add-on reporting to measurable time savings (~20%)
  • Managed competing priorities (escalation + scheduled QBR) with structured comms and daily executive updates
  • Built business cases to prioritize Product/Engineering fixes, turning customer pain into roadmap action and add-on revenue

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Experience

Senior Customer Success ManagerWyze · Jan 2018 – Jan 2025
Technical Support Specialist IITesla · Jan 2016 – Jan 2018

Skills

Cross-Functional LeadershipForecastingSEOEnterprise Account ManagementCustomer Success ManagementB2B SaaSAI PlatformsSaaS PlatformsCustomer Lifecycle ManagementExecutive Stakeholder ManagementProduct Feedback CollectionProduct Roadmap InfluenceAdoption StrategyWorkflow IntegrationExpansion & Upsell

Languages

English

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Connect with Tanvi

Tanvi already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
10%on successful hire
Post a Role90-day money-back guarantee
Tanvi SapreSenior Customer Success Manager specializing in Enterprise B2B SaaS adoption and expansion