Thomas Douaihy

About

Operations/process improvement leader with executive experience at Nestlé Purina, applying Lean/value stream mapping to improve IT service response times and user satisfaction. Led the integration of Merrick Pet Food into Purina, addressing scaling constraints by redesigning outdated processes. Also served as a technology mentor to the Purina executive team/CEO to improve decision-making on technology investments.

Experience

Education

Key Strengths

• Applied Lean/value stream mapping to reduce IT end-user response times and improve user satisfaction at Nestlé IT
• Identifies and removes non-value-added steps using Lean waste framework
• Aligns stakeholders on current-state processes before redesign (recognizes common misalignment as a key blocker)
• Led operational/process integration of Merrick Pet Food into Purina to enable continued growth beyond legacy processes
• Effective executive mentoring: built CEO/executive tech literacy to support better technology investment decisions and ownership
• Comfortable operating at both executive strategy level and hands-on detail when needed

Reference Highlights

• Outstanding ability to combine technology capabilities with business needs
• Unmatched at translating technical concepts into tangible business results
• Delivered over $5M annual savings through AI/ML-enabled logistics improvement
• Sets up additional sustainability benefits (less fuel, fewer emissions)
• Very capable leader and mentor
• Frequently sought out for advice and expertise
• Passion for helping and empowering people
• Unlocks others’ capabilities to solve real-world business problems
• Strategic communicator on business topics
• Influences senior executive decision-making
• Bridges knowledge gaps between executives and technology
• Builds trust and collaborative spirit among leadership teams
• Accelerates innovation and delivery
• Creates better customer experiences
• Highly valued; organization misses his expertise
• Reference would like to work with him again
• highly values and prioritizes organizational systems and processes
• strong leader on large, complex, multi-year initiatives
• successful delivery of enterprise SAP implementation
• builds and reinforces relationships between business and technical teams
• excellent strategic partner and sounding board
• extensive knowledge and experience establishing new ways of working and governance
• listens carefully and seeks to understand others' point of view
• collaborative approach to agreeing on next course of action
• handles uncertainty exceptionally well
• takes people development very seriously
• sets strong expectations for people development across leadership team
• broad experience from consulting plus long tenure at Purina/Nestle