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Tom Dowley

Director of Product Management specializing in Salesforce CRM and digital platforms

South San Francisco, CADirector, Digital Product Management22 years experienceDirectorBiotechnologyLife SciencesEnergy
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About

Customer success/account and product leader who rebuilt from a failed startup into a consulting + SaaS business (~$300K) and later oversaw account management/renewals across a manufacturing software portfolio that scaled to $22M (mentions clients like Segway and Invisalign). Brings scaled-agile cross-functional leadership, strong change-management/training focus, and Salesforce analytics/reporting to drive adoption, retention, and roadmap improvements.

Experience

Director, Digital Product ManagementTwist Bioscience
Director, Product ManagementRodan + Fields
Strategic Account Manager (contractor)Nest Labs
Senior Product ManagerSunpower Corporation
Senior Manager, Partner & Customer SystemsSunpower Corporation
Program Manager, Business Systems AnalystSunpower Corporation
North American Partner Experience ManagerSunpower Corporation
PrincipalProcess Connections LLC
Director, Customer Success & AlliancesArena Solutions

Education

St. Mary’s College of Californiabachelor, Government

Key Strengths

  • Recovered assets of a failed startup and launched a consulting + SaaS business (~$300K SaaS)
  • Built scalable implementation framework with defined success criteria and customer buy-in from day one
  • Led account management and renewals across a portfolio; contributed to scaling a business to $22M
  • Proactive portfolio reviews to identify risk/opportunity early and drive save/grow initiatives
  • Strong cross-functional operating cadence in scaled agile environments to unblock delivery
  • Delivered on-time, compelling UI-driven programs by aligning stakeholders around MVP at Rodan + Fields
  • Data-driven process improvement using Salesforce analytics/reporting and workflow bottleneck identification

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

English

Skills

Product ManagementDigital Product ManagementCustomer SuccessStrategic Account ManagementConsultingSoftware Development Lifecycle (SDLC)Agile MethodologiesScaled AgileScrumStand-upsScrum of ScrumsIncremental PlanningLean PracticesLean OperationsRoadmap Development