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Tom Dowley

Director of Product Management specializing in Salesforce CRM and digital platforms

Twist BioscienceSaint Mary's College of CaliforniaSouth San Francisco, CA22 Years ExperienceDirector LevelWorks On-Site

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About

Customer success/account and product leader who rebuilt from a failed startup into a consulting + SaaS business (~$300K) and later oversaw account management/renewals across a manufacturing software portfolio that scaled to $22M (mentions clients like Segway and Invisalign). Brings scaled-agile cross-functional leadership, strong change-management/training focus, and Salesforce analytics/reporting to drive adoption, retention, and roadmap improvements.

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Key Strengths

  • Recovered assets of a failed startup and launched a consulting + SaaS business (~$300K SaaS)
  • Built scalable implementation framework with defined success criteria and customer buy-in from day one
  • Led account management and renewals across a portfolio; contributed to scaling a business to $22M
  • Proactive portfolio reviews to identify risk/opportunity early and drive save/grow initiatives
  • Strong cross-functional operating cadence in scaled agile environments to unblock delivery
  • Delivered on-time, compelling UI-driven programs by aligning stakeholders around MVP at Rodan + Fields
  • Data-driven process improvement using Salesforce analytics/reporting and workflow bottleneck identification

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Experience

Director, Digital Product ManagementTwist Bioscience · Jan 2024 – Jan 2025
Director, Product ManagementRodan + Fields · Jan 2018 – Jan 2024
Strategic Account Manager (contractor)Nest Labs · Jan 2017 – Jan 2017contract
Senior Product ManagerSunpower Corporation · Jan 2010 – Jan 2016
Senior Manager, Partner & Customer SystemsSunpower Corporation · Jan 2010 – Jan 2016
Program Manager, Business Systems AnalystSunpower Corporation · Jan 2010 – Jan 2016
North American Partner Experience ManagerSunpower Corporation · Jan 2010 – Jan 2016
PrincipalProcess Connections LLC · Jan 2002 – Jan 2010freelance
Director, Customer Success & AlliancesArena Solutions · Jan 2004 – Jan 2008

Education

Saint Mary's College of Californiabachelor, Government

Awards

  • President’s Club - Arena Solutions (2006, 2007, 2008)

Skills

Product ManagementScrumTeam LeadershipVendor ManagementCRMSalesforceComplianceDigital Product ManagementCustomer SuccessStrategic Account ManagementConsultingSoftware Development Lifecycle (SDLC)Agile MethodologiesScaled AgileStand-ups

Languages

English

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ProductProduct in Bay AreaProduct ManagementAgileScrumTeam Leadership

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Tom DowleyDirector of Product Management specializing in Salesforce CRM and digital platforms