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Tom Gali
Director-level product leader specializing in insurance and healthcare products
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Product leader with strong experience in highly regulated benefits and claims environments, including building statutory benefits systems and launching AI-enabled claims automation. Stands out for navigating regulatory ambiguity, legacy/API integration, and executive alignment while still shipping on time and under budget, with a clear philosophy that AI should augment human work rather than replace it.
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Key Strengths
- led complex regulated product builds end-to-end
- shipped under budget and on time amid regulatory uncertainty
- strong cross-functional leadership across engineering, compliance, operations, and customer service
- deep experience translating ambiguous requirements into flexible product roadmaps
- improved system architecture through middleware and integration changes
- applied AI to automate claims triage while preserving compliance safeguards
- measured product success with operational, customer, and compliance metrics
- data-driven UX and workflow redesign
- simplified web portal navigation across multiple SSO entry points
- effective executive alignment and priority clarification
- hands-on player-coach leadership style
- human-centered approach to AI augmentation
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